Shipping Policy

We want our customers to get their Roman, fast and predictably.
All orders are shipped from our Cape Town warehouse, via The Courier Guy delivery services.

Shipping Costs

We offer nationwide delivery across South Africa.

  • Orders under 3 units: R59 flat-rate shipping

  • Orders of 3 units or more: FREE shipping

Shipping costs, where applicable, will be shown at checkout before payment.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after your order has been confirmed.

Orders placed over weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Once dispatched, estimated delivery times are:

  • Major cities and metropolitan areas: 1–3 business days

  • Regional and outlying areas: 3–5 business days

These are estimates and may occasionally be affected by courier delays, public holidays, severe weather or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive tracking information using the contact details provided at checkout.

Please allow some time for the courier's tracking system to update after your order has been collected.

Incorrect Shipping Information

Please make sure your delivery address and contact details are correct before completing your order.

If you notice an error, contact us as soon as possible. We will do our best to update your details before dispatch, but we cannot guarantee changes once your order has been handed over to the courier.

Roman cannot be held responsible for delays or additional delivery costs caused by incorrect or incomplete information supplied during checkout.

Delayed or Missing Orders

If your tracking has not updated for an unusual amount of time or your order has not arrived within the expected delivery period, please contact us and we will help investigate it with the courier.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include your order number and clear photos of the damaged parcel or product so we can assist you.

South Africa Only

Roman currently ships within South Africa only.

Questions?

If you have any questions about your order or delivery, please contact our customer support team at support@becomeroman.co.za and include your order number where possible.