Refund & Returns Policy

We want you to feel confident trying Roman. If it isn't right for you, you're protected by our 90-Day 100% Money-Back Guarantee.

90-Day Money-Back Guarantee

Try Roman for up to 90 days from the date your order is delivered.

If you're not satisfied with your experience for any reason, contact us within the 90-day period and we'll refund 100% of the amount you paid for the Roman product.

Yes, this guarantee still applies if you've opened and used the product. We actually want you to give Roman a fair try.

Original shipping charges are not refundable unless your order arrived damaged, defective or incorrect.

How to Request a Refund

To make a claim under our 90-day guarantee, contact our customer support team and provide:

• Your name

• Your order number or the email address used to place the order

• A short explanation of why you'd like a refund

We may ask for a photo of the product or packaging to help us process your request.

Once approved, refunds will be issued to the original payment method used for your order.

Refund Processing

Approved refunds are usually processed by us within 3–5 business days.

Your bank or payment provider may take additional time to reflect the refund in your account.

Returns

Because Roman is an ingestible supplement, we cannot accept general returns of opened products outside of our 90-day money-back guarantee.

Unopened and unused products may be eligible for return if you contact us within 90 days of delivery. Please contact our support team before sending anything back so we can provide the correct return instructions.

Do not return a product without first contacting us.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as possible.

Include your order number and clear photos of the product and packaging where possible.

If the issue is confirmed, we'll arrange a replacement or refund at no additional cost to you.

Fair Use

Our guarantee is designed to let customers try Roman without taking on the risk of wasting their money.

We reserve the right to refuse claims where there is clear evidence of fraud, repeated abuse of the guarantee, resale, or attempts to claim multiple refunds for the same purchase.

This does not affect any rights you may have under applicable South African consumer law.

Questions?

If you have any questions about a return, refund or your 90-day guarantee, please contact our customer support team at support@becomeroman.co.za and include your order number where possible.